IT & Software

Feedback Analysis

Analyze User Feedback with this ChatGPT Prompt to Uncover Insights and Drive Product Improvement

What This Prompt Does

Generates a structured framework for analyzing user feedback collected from a specific research method (e.g., surveys, interviews, reviews, usability tests).
Categorizes feedback into actionable groups—such as bug reports, feature requests, usability issues, and satisfaction ratings.
Defines severity levels and prioritization metrics to help product teams triage and act on insights efficiently.
Includes templates for summarizing findings and spotting patterns in qualitative or quantitative data, while aligning feedback with business or product performance metrics.

Tips

  • Be specific about the feedback source (e.g., NPS surveys, app reviews, support tickets) to ensure the framework aligns with the data format and tone.

  • Categorize consistently to avoid analysis gaps—every comment should fall under a clear tag like bug, request, UX, or praise.

  • Assign severity and priority using both user impact and business value—e.g., “High severity = broken payment flow” vs. “Low = spelling mistake on tooltip.”

  • Use qualitative clustering to surface repeated patterns (e.g., “Users are confused by the filter system”).

  • Pair sentiment or issue tags with usage or conversion metrics to identify high-leverage opportunities.

  • Document clear next steps or resolutions, not just what users said.

Prompt

Create a framework for analyzing user feedback from [research method] about [product/feature]. Include categorization criteria for: bug reports, feature requests, usability issues, and user satisfaction. Define severity levels and priority metrics. Create templates for summarizing findings related to [specific aspects]. Include methods for identifying patterns in [data type] and correlating feedback with [metrics]. Add guidelines for prioritizing issues based on [criteria]

How To Use The Prompt

Categorization Criteria

  1. Bug Reports

    • Autosave not working, formatting glitches, lag during typing

  2. Feature Requests

    • Dark mode, export to Google Docs, voice-to-text

  3. Usability Issues

    • Confusing button labels, unclear feedback on suggestions

  4. User Satisfaction

    • Positive/negative mentions of interface flow, writing quality, responsiveness

Severity Levels (per issue)

  • Critical – Blocks primary task (e.g., document not saving)

  • High – Causes major disruption, workaround needed (e.g., suggestion panel overlaps content)

  • Medium – Impacts ease or speed, but not completion (e.g., tooltip unclear)

  • Low – Cosmetic or mildly inconvenient (e.g., missing shortcut key)

Priority Metrics (Weighting Example)

  • Frequency (how often it appears in responses) → 40%

  • Impact (task or business disruption) → 30%

  • User Type Affected (e.g., premium users) → 20%

  • Ease of Fix (engineering cost/complexity) → 10%

Summarization Template (for internal reports)

  • Feedback Theme: “Grammar tool not responding consistently”

  • Category: Bug

  • Severity: High

  • Frequency: 6 mentions out of 25 sessions

  • Metric Impact: Linked to lower task completion and increased time-on-task

  • Suggested Action: Re-evaluate autosave logic in grammar tool; validate session timeout triggers

  • Owner: Frontend team – Q3

Pattern Detection Methods

  • Use keyword clustering (e.g., “slow,” “freeze,” “lag”) to identify performance-related patterns

  • Apply sentiment analysis to open-text responses

  • Cross-reference negative comments with session length, rage-clicks, or exit rates in analytics

Correlate Feedback with Product Metrics

  • Pair satisfaction dips with NPS score by cohort

  • Compare usability issue trends with heatmaps or time-on-page

  • Track frequency of feature requests alongside feature adoption rates

Guidelines for Prioritizing Issues

  • ✅ High Priority = Frequently mentioned + high severity + low fix cost

  • ⚠️ Medium Priority = Moderate frequency + impacts usability but doesn’t block

  • ⏳ Backlog Priority = Low frequency + low impact or duplicates an existing ticket

Contingency/Edge Case Considerations

  • Incomplete survey responses: exclude or flag as “needs clarification”

  • Duplicate feedback: consolidate into one meta-theme

  • Contradictory opinions: flag for user segmentation (e.g., beginner vs. power user)

Example Input

#INFORMATION ABOUT MY PRODUCT:

Product feature: File upload tool in a web-based design platform
Potential error scenarios:

  • Upload exceeds file size limit
  • Unsupported file type
  • Internet disconnects mid-upload
  • User lacks permission to upload
  • Upload fails due to server timeout

User states: Logged-in user, guest (unregistered), premium subscriber
Technical knowledge levels: Beginner creative user, advanced technical designer

Example Output

  1. Validation Error: File Too Large
    • Message:
      “Your file is too large to upload (max: 100MB). Try compressing it or uploading a smaller version.”
    • Explanation:
      Keeps the message short but suggests a clear fix.
  2. Validation Error: Unsupported File Type
    • Message:
      “Oops! We can’t upload that file type. Accepted formats: .png, .jpg, .svg, and .pdf.”
    • Why It Works:
      Lists allowed formats clearly for quick user action.
  3. System Error: Server Timeout
    • Message:
      “Something went wrong while uploading. Our servers timed out. Please try again in a few minutes.”
    • Advanced Tooltip (optional for power users):
      “Tip: Larger files or slow connections may trigger timeouts. Refresh your connection and retry.”
  4. Connectivity Error: Lost Internet
    • Message:
      “You lost connection during the upload. Please check your internet and try again.”
    • Enhancement:
      Add a “Retry Upload” button with state-saving feature.
  5. User Permission Issue: Guest Upload Blocked
    • Message:
      “Uploading is available to registered users only. Please sign up to start uploading your designs.”
    • Alternative CTA:
      “Sign Up Free” or “Log In” button included in message
  6. Permission Issue: Account Type Restriction
    • Message (for free users):
      “This feature is available for Pro accounts. Upgrade to upload files over 25MB.”
    • Call to Action:
      “View Plans” button to direct user toward a fix.

Additional Information

This mega-prompt is an essential tool for UX researchers, product managers, support analysts, and design teams. It ensures user feedback is not only heard—but systematically turned into product insight and action.

  • Use it to create weekly/monthly insight reports.
  • Plug the categorized data into prioritization boards (Jira, Trello, Notion, etc.).
  • Rerun this prompt post-launch to measure shifts in sentiment and issue frequency.

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