IT & Software

Specify What to Avoid

Draft a Follow-Up Email for a Post-Surgical Patient. Avoid Medical Jargon and Keep the Tone Friendly but Professional.

What This Prompt Does

Generates a clear, empathetic follow-up email written in accessible, client-friendly language that avoids complex veterinary terminology.
Ensures post-operative instructions and wellness check-ins are easy to understand, reducing client confusion and improving compliance.
Balances a warm, supportive tone with professionalism, reinforcing trust and continuity of care.
Promotes better client engagement by focusing on what not to include—technical jargon, abbreviations, or overly clinical phrasing—especially helpful in emotionally sensitive situations.

Tips

Define What to Avoid: Include specific language to exclude such as “no medical abbreviations,” “don’t mention drug names without explanation,” or “avoid passive voice” to tailor the tone more precisely.
Clarify the Communication Style: Add context like “imagine writing to a first-time pet owner” or “keep tone similar to a friendly customer service rep” for more nuanced output.
Use for Client-Facing Templates: This prompt is perfect for generating reusable client follow-up templates that can be adapted for different surgeries or procedures.
Test for Readability: Run AI-generated outputs through tools like Hemingway or Flesch-Kincaid to confirm readability if necessary, especially for clients with limited medical experience.
Pair with Translation Prompts: Consider chaining this with prompts like “Now rewrite this email in Spanish, keeping the same friendly tone and avoiding jargon.”

Prompt

Draft a follow-up email for Bella, a 6-year-old Golden Retriever who had a mass removed under anesthesia. Avoid all medical jargon, keep the tone friendly and clear, and include feeding and activity instructions for the next few days.

How To Use The Prompt

Customize by filling in case-specific details like the pet’s name, procedure type, recovery concerns, and client tone preference. Be sure to include any special instructions for tone or phrasing to avoid.

Example Input

#PATIENT INFORMATION:

Pet Name: Luna
Procedure: Dental cleaning with one tooth extraction under anesthesia
Species: Domestic short hair cat
Client Type: First-time pet owner, nervous
Follow-Up Goal: Reassure, offer guidance for recovery, and encourage client to reach out with concerns
Instruction Notes: Include feeding tips, signs to monitor, when to call, and gentle activity restrictions
Style Guidelines:
- No medical terminology (e.g., “extraction site” → “area where the tooth was removed”)
- Friendly, supportive tone (like writing from a caring technician)
- Short paragraphs, easy-to-follow bullet points if needed

Additional Information

This prompt is an example of the “Specify What to Avoid” strategy, which trains the AI not just on what to say, but on what not to say. By proactively identifying language, tone, or content to exclude, users get more refined and intentional outputs—especially useful in client communication, marketing copy, or emotionally sensitive topics.

Ideal for veterinarians, techs, or practice managers looking to automate follow-up emails, this prompt ensures consistency in tone, improves clarity, and fosters better relationships with pet owners. You can also adapt this format for post-vaccination follow-ups, lab result summaries, or recheck appointment reminders.

This strategy is invaluable for producing high-quality, brand-aligned communications—without the coldness or confusion that can result from over-medicalized language.

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